Note: Black glasstops are different; see instructions for them.Follow instructions in manual for care and cleaning.

Here are some common problem solutions: If sugar syrup boils over, act at once as it's very hard to remove. Turn unit to lowest setting, and at once wipe up spill with thick pad of paper towels or clean cloths, being very careful not to touch the hot syrup which burns badly. While unit is still warm enough that syrup has not hardened, scrape off with a single-edge razor blade held at a slant, being careful not to cut fingers or scratch the cooktop. Do not touch hot syrup with hands.

For other burned-on messes, as hot grease, or plastic wrap or item accidentally melted on a hot unit: Cool unit until fingers won't be burned; use plastic or nylon pad not treated with any cleaner, and special smoothtop cleaner to remove as much of spill as possible. If still some burned material sticks, use single-edge razor blade as for sugar syrup. Let only the flat edge of the blade touch the surface to prevent scratching it.

Thin brown lines are scratches from particles of salt, sugar, sand, etc. caught under bottom of a utensil. They cannot be removed. Prevent by keeping protective coat of special cleaner on surface, and wiping off spills of gritty substances of dirt from air with clean dampened paper towel before cooking.

Gray or brown stains that don't come off with special cleaner may be deposits of minerals from water or food. Using special cleaner daily with clean damp paper towel helps keep deposits from building up. If built-up deposits, see manual for cleaning instructions.

For difficult spots, scrub with baking soda as a cleaning powder on a damp paper towel and rinse thoroughly or use a non-treated plastic or nylon pad such as "Dobie" or "Tuffy". Or use a fine cleanser gently, ("Bon Ami Polishing Cleanser")

Do not use any regular scouring powders, treated pads, metal pads, oven cleaners (caustic, can etch) or rust removers (acidic, can etch). Always apply special cleaner for protective coating after scrubbing with materials suggested.

Note: European models have controlled top temperatures on burners, thus avoiding spills quickly baking onto surface and impossible to remove. American models may move in this direction.

This article was written by Anne Field, Extension Specialist, Emeritus with references from the Corning Glass Consumer Products Division.



MSU 2003